Due to a terrible experience last week in having a female UPS Delivery person and her UPS boyfriend attack our door in our home in Gun Barrel City, Texas, I felt that I should take the time to render a little training to these personnel nationwide as to what represents the proper procedure for approaching and knocking on a door in a delivery location on their route. My training in this area comes from fifty years experience in sales training and management training as both a consultant to such things and a multi-business owner of those years.
First remember you are entering private property when you step before a door of a customer. In this day and age, many are deeply concerned about daylight home invasions, especially the elderly, such as myself who are in their early 70’s. Generally, we are ready targets for these kind of targets.
First and foremost, if there is a door bell, ring several times in a steady and gentle matter, one ring and then pounding the door is not a correct announcement of your presence. Pounding on door, especially those with glass inserts is not proper. Knock firmly but gently on the wood portion only while in a firm professional voice announcing that you are an “UPS delivery Person.” Never fail to announce who you are when asked by a customer thru their door when they ask “Who is There.”
Most importantly, “Never, but Never” stand right up to the door after announcing yourself, but step back from the door at least six feet. Make the homeowner not feel you are preparing to “Rush the Door.” Additionally when homeowner answers door, hand them your identification card or badge so that they may be confident that you are what you say you are.
Hopefully, this information will be helpful to you as an UPS delivery person and prevent what happened to me and my wife last Thursday of last week which filled both of us with fear for our personal safety when two UPS personnel approached our lake home in East Texas for signatures on a so-called damaged shipment that were received “three weeks Prior” no less.